Frequently asked questions
Can beginners use this reformer safely?
Absolutely.
The machine is suitable for beginners to advanced users, and includes adjustable resistance so you can progress at your own pace. Many customers start with home workouts or online Pilates classes.
Does it come fully assembled?
The reformer arrives 90–95% pre-assembled. You’ll only need to attach a few components (like the footbar or ropes), which typically takes 15–20 minutes. No specialist tools required.
How do you ship the reformer?
We ship directly from our local warehouses to ensure faster and more reliable delivery.
United States
Orders are fulfilled from our U.S.-based warehouse and delivered nationwide via professional freight carriers.
Australia
Orders are fulfilled from our Australia-based warehouse and shipped through Allied Express to most cities and regional areas.
Delivery times may vary depending on your location.
What is the warranty?
We offer a 1-year manufacturer warranty covering the frame, moving parts, and workmanship. If anything arrives damaged or develops a fault, our support team will assist you immediately.
How do I maintain or clean the reformer?
Use a mild cleaning spray and a soft cloth to wipe down the carriage, rails, and footbar. Inspect cords/ropes every few months and keep moving parts dust-free for smooth performance.